Thank you for any purchase you have made, we accept any return that has been purchased from this website.
ESTIMATED SHIPPING TIMES
We aim to have all orders out within 24-48 hours. Delivery times vary dependant on service and location. Below are delivery guidelines from day of dispatch.
Shipping with Royal Mail is:
Royal mail 1st class, signature on delivery 1 to 2 working days £5.70
Royal Mail 2nd Class signature on delivery 2 to 3 working days £4.10
The courier prices for Hermes are:
Standard postage and packaging £3.90
Next Day £5.89
Pick up and hand delivery can be arrange within 5 miles radius of Haslemere, Surrey.
Upon receiving your goods, you have 14 working days to get in contact and report any issues to receive a full refund. Otherwise, we will only accept exchanges for other similarly priced goods or credit notes to be used at another time.
The returned item will be inspected once it arrives back to us and cannot be visibly worn, must not have been damaged, marked or smell in any way or be in any condition that we deem renders the item unsellable. All items must be returned with all relevant swing tags, labelling and branding and with the original packaging together with our supplied receipt/invoice.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights and is in compliance of the relevant UK laws.
You may return / exchange an item for another item in a different size if the item is still in the condition mentioned above. Surrey Hills Collection Ltd will not be liable for any costs incurred in returning products due to size or change of mind. We will however view every return on its individual basis.
For all other queries please do not hesitate to ask and contact us via email:
You must contact us before you send any purchases back.